Privacy Policy

Last Updated: 15 October 2025
Tree of Life Wellness Cobble Walk (told.co.za)

Tree of Life Wellness Cobble Walk (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website or interact with our business.

​

1. Information We Collect

We collect the following personal information when you visit our website or shop with us:

1.1 Information You Provide Directly

• Name and surname

• Email address

• Phone number

• Delivery address (if applicable)

• Order details

• Online chat messages

• Enquiry form submissions

• Loyalty programme information

• WhatsApp opt-in details

• Account or login details (if created)

1.2 Information Collected Automatically

• IP address

• Device type

• Browser type

• Pages visited

• Time spent on pages

• Cookies and tracking technologies

1.3 Payment Information

We do not store or process payment card details.
All payments are securely processed through our payment partners (Yoco, PayFast, EFT or others).

​

2. How We Use Your Information

We use your information for the following purposes:

• To process your orders and payments

• To deliver products or coordinate collection

• To respond to enquiries and provide customer support

• To personalise your shopping experience

• To send updates, promotions, or newsletters (only if you opt-in)

• To improve our website performance and user experience

• To maintain internal records

• To comply with legal requirements

We do not sell, rent, or trade your personal information.

​

3. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve website performance

• Remember your preferences

• Analyse website traffic

• Deliver personalised content

• Support features such as cart functionality, chat, and embedded widgets

You may disable cookies in your browser settings, but some site features may not function correctly.

​

4. Sharing Your Information

We only share your information with trusted third-party service providers when necessary for business operations, including:

• Payment processors

• Delivery or courier partners

• Website hosting and analytics providers

• Email or messaging platforms (e.g., Wix, WhatsApp API providers)

• Loyalty and CRM systems

These parties are obligated to keep your information confidential and use it only for the purpose for which it was shared.

​

5. Data Security

We take reasonable technical and organizational precautions to protect your personal information, including:

• Encrypted connections (SSL)

• Secure payment gateways

• Access controls

• POPIA-compliant data handling practices

Although we take appropriate steps, no internet transmission is ever fully secure.

​

6. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Request deletion of your personal data

• Withdraw consent for marketing communications

• Lodge a complaint with the Information Regulator

To exercise these rights, contact us at:
admin.told@cobblewalk.info 

​

7. Retention of Information

We retain your personal information only as long as necessary for:

• Legal obligations

• Customer service

• Record keeping

• Warranty or return requirements

After this period, it will be securely deleted.

​

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy policies or content.
Please review their policies before providing personal information.

​

9. Children’s Privacy

Our website and products are intended for adults over 18 years old.
We do not knowingly collect personal information from minors.

​

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on our website with the revised “Last Updated” date.

​

11. Contact Us

For privacy-related questions or POPIA requests, please contact:

Tree of Life Wellness Cobble Walk
📧 Email: durbanville@treeoflifewellness.co.za
📍 Cobble Walk Shopping Centre, Durbanville, Cape Town
🌐 told.co.za